Methods and Practices
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Software Development Life Cycle
Client Communication Model
Support Practice
 Level 3: Support Type
  • Remote infrastructure management support
  • Multi-level tech support

Level 2: Support Coverage
  • 24X7 support for all the queries related to implementation, process, system crash etc. 

Level 1: Support Infrastructure 
  • Dedicated data server having Xeon 2 processor, 8 GB RAM and 500 GB SATA 
  • Dedicated leased lines with high bandwidth of 10MBPS each
  • SonicWall firewall with Quick Heal antivirus Multi-chanel support – voice, chat, e-mail & web 

Differentiators  
  • Support team lead by product
  • Low turn around time with ITIL framework 
Confidentiality And Security
  • Development environment on secure separate LAN without internet connectivity
  • Visual Source Safe(VSS) for code security
  • Multi Level secure logins for servers
  • Backup Policy for codes on external devices, and stored at secured depository
  • Client Data Back Up: Head Office and Web servers are data back up servers for each other and can be located at different geographic locations.